There are some reasons why your transaction is delayed based on your service:

  1. If you are using Bank Transfer, Cash Pickup, or Home Delivery, your transaction might be delayed because:

  • The recipient’s bank is still processing the money.

  • The transaction was made outside banking hours in Indonesia or on a public holiday in the destination country (excluding Bank Transfer - Instant Speed).

  • The recipient’s bank account is invalid.

  • The transaction may need verification or compliance checks due to destination country regulations.


  1. If you are using SWIFT, your transaction might be delayed because:

  • The recipient’s bank is still processing the money.

  • The transaction was made outside banking hours in Indonesia or on a public holiday in Indonesia.

  • The recipient’s bank account is invalid.

  • The transaction may need verification or compliance checks due to destination country regulations.


  1. If you are using e-Wallet, your transaction might be delayed because:

  • The transaction was made during maintenance periods.

  • The recipient account may require additional steps to complete the transaction.


  1. If you are using Alipay, your transaction might be delayed because:



        5. If you are using WeChat Pay, your transaction might be delayed because:



        6. If you are using Bank Transfer to Korea, your transaction might be delayed because:



What can I do?

  • Make sure the recipient details are correct.

  • For transfer using e-Wallet, make sure your recipient’s e-Wallet account is verified and can receive money.

  • For further information about your delayed transaction, please contact our Customer Support.