There are some reasons why your transaction is delayed based on your service:
If you are using Bank Transfer, Cash Pickup, or Home Delivery, your transaction might be delayed because:
The recipient’s bank is still processing the money.
The transaction was made outside banking hours in Indonesia or on a public holiday in the destination country (excluding Bank Transfer - Instant Speed).
The recipient’s bank account is invalid.
The transaction may need verification or compliance checks due to destination country regulations.
The transaction was made during maintenance periods.
If you are using SWIFT, your transaction might be delayed because:
The recipient’s bank is still processing the money.
The transaction was made outside banking hours in Indonesia or on a public holiday in Indonesia, the US, or the destination country.
The recipient’s bank account is invalid.
The transaction may need verification or compliance checks due to destination country regulations.
The transaction was made during maintenance periods.
If you are using e-Wallet, your transaction might be delayed because:
The recipient account may require additional steps to complete the transaction.
The transaction was made during maintenance periods.
If you are using Alipay, your transaction might be delayed because:
The recipient may not have completed the required steps in their Alipay account. See things to note before sending money to Alipay
The transaction was made during maintenance periods.
5. If you are using WeChat Pay, your transaction might be delayed because:
The recipient may not have completed the required steps in their WeChat Pay account. See things to note before sending money to WeChat Pay
The transaction was made during maintenance periods.
6. If you are using Bank Transfer to Korea, your transaction might be delayed because:
The recipient may not have verified their identity. See how to verify recipient’s identity in South Korea
The transaction was made during maintenance periods.
What can I do?
Make sure the recipient details are correct.
For transfer using e-Wallet, make sure your recipient’s e-Wallet account is verified and can receive money.
For further information about your delayed transaction, please contact our Customer Support.