Bank accounts in China may get frozen by the police or the bank because of different reasons.

The police can freeze bank accounts temporarily due to general compliance reasons. If your recipient’s account is frozen by the police, they will be approached and informed by the police regarding the issue. If there is no problem found after further checking, the account will be released back before 6 months. However, if there is any problem found by the police then the account will be released back after 6 months.

The account may also be frozen by the bank due to recipients receiving a high amount of transactions. If the account is frozen by the bank, the account will be released back in 3-5 banking days.

If the recipient's bank account gets frozen after receiving a transfer from Topremit’s partner, the recipient will need to inform the sender immediately (max. 3 days after receiving the money) so that sender can notify Topremit regarding the issue.

Recipient needs to prepare the following supporting documents:

• Proof that the account is frozen because of a transfer from Topremit’s partner 

• Other documents that have been legalized by China’s notary, such as:

  • Last balance (from your m-banking or bankbook)

  • Account frozen status (from the statement/account detail).

  • Police statement (if the account is frozen by the police) or bank statement (if the account is frozen by the bank) which shows that the account is frozen

If the supporting documents are complete, the solution that we can provide is to refund the transaction so the sender can request for a refund and create another transaction.

If you have any questions, please contact our Customer Support and they will reply shortly on Monday-Sunday at 09:00-17:00 (GMT+7) including Indonesian public holidays.