Here are several reasons that cause the transactions failed. Wrong transfer amount. Wrong recipient details (this includes incorrect bank, name didn&#...

If you have a failed transaction, we will return the money that you have sent. However, you must request a refund first so we can process it further. H...

- If my transaction to multiple recipients fails, will all my money be refunded? If the failed transaction is an International Transfer transaction, your...

Refunds will take up to 1 Banking Day.